Could this be the end of OnePlus? EU customers are facing warranty issues

Is OnePlus Planning a Quiet Exit from the European Market?

Lately, there’s been a growing wave of frustration among OnePlus users across Europe. If you check Reddit, you’ll find an increasing number of customers venting about warranty nightmares, with some even escalating their complaints to the European Consumer Center (ECC), citing deceptive trade practices.

The stories follow a recurring theme. Take one recent case: a user who purchased the OnePlus 13 received a pair of Buds 2 as a gift. When those buds malfunctioned well within the warranty period, the user sent them in for repair—only to be told they were already considered an “end-of-life” product. Instead of a repair or a direct replacement, the company offered a €199 store voucher.

That sounds like a fair resolution on paper, but in practice, it’s proving to be anything but. Many European OnePlus storefronts are currently barren. While phones and tablets are listed, finding products in that €199 price range that are actually in stock is nearly impossible. To make matters worse, the voucher system often restricts usage on discounted items, effectively leaving customers stuck with a useless piece of digital credit.

The Bigger Picture: Signs of a Wind-Down?

This isn’t just an isolated glitch in customer support. These warranty hurdles are starting to look like symptoms of a much larger shift. Between the dwindling inventory, the rebranding of internal software—specifically the integration of OxygenOS into ColorOS—and the recent executive shakeups in key markets like India, many are wondering if OnePlus is quietly preparing to exit the European stage entirely.

It’s a stark contrast to the company’s early days in Europe, where they built a reputation for accessibility and solid after-sales support. Seeing such a sharp decline in service quality is, frankly, alarming. Whether this is an intentional phase-out or simply a logistical failure, the reality for European users is becoming increasingly difficult to ignore.

Have you had a recent run-in with OnePlus support? The sentiment online is shifting from disappointment to genuine suspicion, and for now, it seems like a trend worth watching closely.